Construction managers have discovered that AI and cognitive technologies can assist automate many of the boring but necessary duties that come with running a business. Fremont, CA: People have been building shelters and structures for ages, making construction one of the oldest professions. Construction organizations have rapidly begun to use artificial intelligence (AI) in a variety of ways to make construction more efficient and innovative in recent years. AI is already proven its worth in the construction business, from optimizing work schedules to increasing workplace safety to keeping a secure eye on construction sites. Construction managers have discovered that AI and cognitive technologies can assist automate many of the boring but necessary duties that come with running a business.

Tech, media, entertainment, and telecommunications enterprises are earning an average 20% or greater ROI on their AI investments today. Enterprises competing in these industries are in a race to create and license as much intellectual property (IP) as possible. With the global market for cognitive technologies predicted to reach $19.1B globally, patents are key to creating new markets. In addition to the billions of dollars Apple, Google, IBM, Microsoft, and others are investing in AI and cognitive technologies this year, Netflix is using AI to improve customer experiences. Using AI, Netflix found that if customers search for a movie for more than 90 seconds, they give up.

Key Points: – The call center space is a significant, growing opportunity, and a powerful tool to transform the success of a brand in today's digital world where customers expect responses 24x7x365 – AI and cognitive technologies -- notably, chatbot technologies -- are dominating the conversation as one of the more interesting disruptors at play – Let's take a closer look at the top 7 trends we expect to see at enterprise call centers in 2018 Predicting the next big thing can be daunting but the rapid transformations already happening at enterprise call centers are undeniable. The call center space is a significant, growing opportunity, and a powerful tool, which can -- for better or worse -- transform the success of a brand in today's digital world where customers expect responses 24x7x365. Successful brands are taking advantage of the opportunity to shape customer experiences by investing in the new technologies and upskilling their human agents. From understanding hurdles such as agent turnover, the decline in voice support usage and the need for always-on service, savvy brands recognize that call centers are the key to delivering satisfaction. The call center industry is under-performing while it struggles to evolve, still relying on aging analog systems and IVRs in an increasingly digital world.

If you want to see data being put hard at work, look no further than artificial intelligence and machine learning – never before has timely, accurate data been so critical. A recent survey released by Narrative Science finds 61 percent of enterprises have already implemented AI within their businesses. At least 71 percent said AI was part of their enterprises' innovation strategies. At the same time, 90 percent of respondents in the business intelligence function reported that they would be interested in incorporating AI to make their data and analytics tools smarter. At the same time, AI and machine learning are not overnight projects in themselves – they take considerable time and expertise to get rolling, and constantly need refreshing and updating.

Early adopters of artificial intelligence (AI) and cognitive technologies are reporting strong opportunities for economic gains and job creation, according to a study released this week by consulting firm Deloitte. AI has become one of the great, meaningless buzzwords of our time. In this video, the Chief Data Scientist of Dun and Bradstreet explains AI in clear business terms. The overall sentiment of organizations queried by the firm is positive about the current and future role of cognitive technologies in their organizations. Nearly two thirds (63 percent) of the 250 "cognitive aware" US executives surveyed online already have training programs underway for employees to learn how to develop cognitive technologies or work alongside them.

There is plenty of growing evidence that market leaders are making Artificial Intelligence (AI) a top strategic priority and already seeing results. Most business leaders that have rolled our cognitive solutions expect to continue seeing tangible results, and gain a competitive advantage over the next few decades. The five most valuable companies in the United States by market capitalization (Apple, Alphabet/Google, Microsoft, Amazon and Facebook) focus heavily on AI within their research efforts and business models. The five most valuable companies in the United States by market capitalization (Apple, Alphabet/Google, Microsoft, Amazon and Facebook) focus heavily on AI within their research efforts and business models. A newly published IBM study found that the majority (58%) of early adopters of AI (and the cognitive systems that use AI capabilities) believe that these new technologies are "must haves" to remain competitive within the next few years.

AIBusiness recently interviewed Kalyan Kumar, Executive Vice President and CTO for ITO and Digital at HCL Technologies. HCL Technologies are a thriving multinational IT services company, with offices in 32 countries and operations across a wide range of industries. At The AI Summit in London on 5 May, Kalyan will join three fellow AI experts on the Closing Keynote Plenary Panel to discuss the practical challenges of implementing AI in business organisations. The panel will also address the issue of bad publicity and ethical dilemmas behind the development of AI technologies, ultimately answering why we can't forfeit the future benefits of AI due to concerns and temporary challenges. As The AI Summit approaches, AIBusiness spoke to Kalyan to find out his views on AI's broad impact on business, as well as his vision for HCL specifically, looking ahead to 5 May.